Due to different policies and regulations in different countries, import taxes and duties will be calculated at the time of customs clearance. The express company will contact you for details of the tariffs. For details of import taxes and tariffs around the world, please check on your government website.
The customs may require you to provide additional documents and the corresponding time for customs clearance, and the delivery speed may be delayed due to this. For restrictions on imported goods, please check with local customs. We will not be responsible for any goods that cannot be cleared.
Once the transaction is confirmed, the issuing bank of the credit card may charge you an overseas transaction fee, the amount will depend on the price and terms set by the bank. For handling fees for overseas transactions, please check with your card issuing bank. Plus, our prices are marked as USD initially. There’d be exchange rate when you check out in foreign currency, which depends on the periods and your issuing bank at that time.
When we send out your order, you will receive SMS or email notification of the waybill number to facilitate tracking of the order.
Please contact our customer services for the estimated arrival date of individual product. The predicted arrival date may not be accurate due to uncontrollable factors, such as delivery delays, production delays etc. If your orders include other products available, we’d hold the order in our warehouse until the entire order is ready. If you need assistance on the order, please contact our customer service.
If you need more information about pre order goods or delivery enquiries, you can call (852) 9138-7346 to contact our customer service team from Monday to Sunday, 11:30 am to 8:00 pm. Please prepare your order number.